Terms of Use

By accessing or using the Services, creating an account, purchasing or installing a product, activating a subscription, using a connected device, using Atlantis Marina, or clicking to accept these Terms, you agree to these Terms. If you do not agree, do not use the Services or operate Atlantis equipment.

You must be at least 18 years old, or the age of majority where you live, to create an account, purchase Services, or operate Atlantis equipment without supervision. If you use the Services on behalf of a marina, dealer, installer, company, property, or other organization, you represent that you have authority to bind that organization.

Atlantis products and Services may be used with heavy mechanical and electrical systems, including boat lifts and marina equipment. Improper installation, configuration, operation, maintenance, or supervision can result in serious injury, death, drowning, crushing injuries, electric shock, vessel damage, dock damage, property damage, environmental harm, and catastrophic equipment failure.

Boat lift operation involves inherent and significant risks. To the fullest extent permitted by law, you knowingly and voluntarily assume the risks associated with installing, configuring, maintaining, and operating Atlantis equipment and connected systems. This assumption of risk does not waive any rights or liabilities that cannot legally be waived under applicable law.

Atlantis controllers, retrofit boards, position sensors, relays, remotes, dealer tools, applications, and connected services are control, monitoring, diagnostic, and access products for compatible marine equipment. They are not a substitute for the lift structure, hoist, cables, bunks, dock, vessel, electrical service, breakers, grounding, surge protection, GFCI or other required circuit protection, physical guards, local controls, emergency procedures, or other safety devices unless Atlantis expressly supplies that item in writing.

Compatibility statements, retrofit guidance, wiring references, and support recommendations are based on available product information and expected installation conditions. Actual third-party lift enclosures, motors, wiring, switchgear, relays, sensors, structures, site access, vessel loading, and environmental conditions may vary. You, your dealer, your installer, and any facility operator are responsible for confirming compatibility, ratings, clearances, enclosure space, wiring condition, power quality, motor configuration, limit configuration, grounding, code compliance, permitting, safe access, and safe operating conditions before installation or use.

Atlantis safety logic, position sensing, electronic limits, presets, stall detection, low-voltage protection, direction delays, notifications, camera visibility, diagnostics, and support tools are intended to reduce risk and improve operation, but they do not guarantee safe operation, prevent every failure, prevent property damage, prevent vessel damage, prevent injury, or replace competent supervision and maintenance.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must promptly notify Atlantis if you suspect unauthorized access, credential compromise, unsafe operation, or device misuse.

Atlantis may suspend, restrict, or terminate access to accounts, remote features, subscriptions, support tools, marina tools, or connected products where Atlantis reasonably believes there is unauthorized access, misuse, nonpayment, security risk, safety risk, violation of these Terms, or legal requirement.

Remote monitoring, remote control, diagnostics, notifications, telemetry, cloud services, and mobile app features rely on third-party networks, internet access, cellular service, power, app stores, cloud platforms, device configuration, and other systems outside Atlantis control. Atlantis does not guarantee that remote features will be uninterrupted, timely, error-free, or available at all times.

Remote features are provided for convenience and operational support. They do not replace direct supervision, physical controls, proper installation, maintenance, inspection, or safe operating procedures.

The Services are not emergency response, life-safety, security, rescue, or continuous monitoring services. If there is an emergency, unsafe condition, injury risk, electrical hazard, vessel risk, environmental risk, or property risk, use local controls where safe, stop operation, contact qualified personnel, and contact emergency services where appropriate.

Software, firmware, configuration files, cloud features, mobile applications, notifications, and diagnostic tools may be updated, modified, delayed, restricted, or discontinued. Atlantis may issue service bulletins, safety notices, warranty notices, recall information, compatibility notices, or operating guidance for products or Services.

Where reasonably necessary for safety, security, reliability, compliance, warranty administration, product support, or system integrity, Atlantis may remotely update, disable, restrict, suspend, or require reconfiguration of a feature, device, subscription, command path, access grant, or integration. Failure to follow applicable updates, bulletins, instructions, or required service guidance may affect functionality, support availability, or warranty coverage to the extent permitted by law.

Some Services may require a paid subscription, service plan, app-store subscription, cloud service, marina service, support plan, or other recurring payment. Pricing, billing frequency, renewal terms, included features, cancellation procedures, refund terms, taxes, and provider-specific terms should be disclosed at the point of purchase or in the applicable order, checkout, app store, invoice, or service agreement.

If a Service renews automatically, you authorize recurring charges until you cancel. Cancellation takes effect according to the applicable subscription terms and payment provider rules. Where required by law, Atlantis or the applicable provider will provide renewal notices and a cancellation method. App-store purchases, app-store renewals, app-store cancellations, and app-store refunds are handled by the applicable app store and are subject to that app store terms.

Payment services may be provided by third-party payment processors, app stores, billing providers, or financial service providers. Atlantis is not a bank and does not directly store full payment card numbers. Payment processing, settlement, refunds, disputes, chargebacks, taxes, and payment method updates may be subject to the applicable provider terms.

The Services may interoperate with third-party networks, cellular carriers, internet providers, app stores, payment processors, cloud platforms, analytics providers, SMS and email providers, maps, integrations, marinas, dealers, installers, manufacturers, and other third-party systems. Those third parties may have their own terms, fees, privacy practices, outages, limitations, and support processes.

Atlantis is not responsible for third-party products, services, networks, app stores, payment processors, marina systems, installer work, dealer work, or integrations that Atlantis does not control. Disabling, changing, or losing access to a third-party service may affect the availability or functionality of the Services.

Atlantis Marina is a marina management and operational platform. Unless Atlantis expressly agrees otherwise in a signed written agreement, Atlantis is not a party to rental agreements, slip assignments, storage agreements, service agreements, reservations, boater transactions, marina policies, property rules, refunds, cancellations, vessel damage claims, property damage claims, utility disputes, or service-quality disputes between marinas and boaters.

Marinas and facility operators are responsible for their own operations, staff, pricing, taxes, rules, contracts, customer communications, property condition, utility availability, regulatory compliance, refunds, disputes, and safety practices. Boaters and marina users are responsible for reviewing and following the applicable marina rules and transaction terms.

Facility and business customers are responsible for the customer, staff, contractor, guest, vessel, payment, document, camera, message, and operational data they submit to Atlantis or instruct Atlantis to process. They must provide any legally required notices, obtain required consents and authorizations, maintain appropriate privacy and communication practices, and ensure they have authority to use the Services for their business operations.

Use of the Services involves processing account, contact, device, diagnostic, operational, support, warranty, billing, marina, vessel, and other information. Atlantis processes information as described in the Privacy Policy and applicable agreements.

You authorize Atlantis and its service providers to contact you by email, phone, text message, push notification, in-app message, postal mail, or similar methods for transactional, relationship, operational, security, billing, warranty, service, support, safety, product-update, device-operation, and account purposes. Some operational communications may be required to use the Services safely or reliably.

Marketing emails, marketing text messages, promotional calls, referral communications, partner communications, and similar marketing communications will be handled as required by applicable law and available consent, unsubscribe, and opt-out rights. Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may opt out of marketing emails through the unsubscribe method provided in the email. Marketing email unsubscribe applies to marketing email only. Available system, operational, account, facility, staff, and customer email preferences may be adjusted in the applicable settings, but some transactional or relationship communications may remain required for safety, security, billing, legal, account, warranty, service, or platform-operation purposes.

Text-message preferences may be adjusted in the applicable account, staff, customer, or facility settings. You may reply HELP for help. You may also opt out of marketing text messages by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, or another provided opt-out keyword where supported, or by contacting Atlantis. Atlantis will treat any reasonable request to stop marketing texts as an opt-out where required by law.

Atlantis may disclose, sell, or share personal information as described in the Privacy Policy. Mobile information and text-messaging opt-in data and consent are never sold or shared with any third party or affiliate for marketing or promotional purposes. You may submit privacy, sale or sharing opt-out, targeted advertising opt-out, appeal, authorized-agent, and contact-preference requests by contacting help@atlantiscontrolsystems.com. Opting out of marketing does not prevent Atlantis from sending transactional, safety, security, billing, warranty, legal, service, account, or operational communications.

The Services, software, firmware, websites, applications, documentation, logos, branding, designs, workflows, interfaces, content, and related technology are owned by Atlantis or its licensors and are protected by intellectual property and other laws.

You may provide support tickets, photos, videos, service records, installation details, vessel information, marina information, comments, documents, feedback, suggestions, or other materials through the Services. You represent that you have the rights and authority needed to provide those materials to Atlantis.

You grant Atlantis a nonexclusive, worldwide, royalty-free license to use, host, copy, process, transmit, display, and create derivative works from those materials as reasonably necessary to provide, support, secure, document, improve, and develop the Services, process warranty or service claims, comply with law, and protect rights and safety.

Feedback and suggestions may be used by Atlantis without restriction or compensation, unless a separate written agreement signed by Atlantis says otherwise. Do not submit confidential, regulated, or third-party information unless it is necessary for the Services and you are authorized to provide it.

Unauthorized wiring, components, accessories, configuration changes, software, firmware, service work, repairs, bypasses, or modifications may impair operation, create safety risks, violate codes, and void warranty coverage to the extent the failure or damage is caused by or related to the unauthorized work or component.

Atlantis is not responsible for failures, damage, injuries, losses, or unsafe conditions caused by unauthorized modifications, third-party accessories, improper installation, misuse, abuse, neglect, power problems, environmental conditions, or failure to follow instructions.

Support articles, documentation, recommendations, diagnostics, messages, and remote assistance are provided for general operational support. They do not replace the judgment of qualified electricians, installers, technicians, engineers, marina personnel, emergency responders, insurers, or other licensed professionals.

You are responsible for confirming that any installation, repair, wiring, grounding, maintenance, lifting, marina operation, or vessel operation complies with applicable codes, permits, manufacturer instructions, insurance requirements, and site conditions. Atlantis support guidance does not authorize unsafe work or unlicensed work.

Atlantis warrants that covered physical Atlantis devices will be free from defects in materials and workmanship under normal use for two years when installed, configured, maintained, and used in accordance with published instructions and applicable codes. The warranty period begins on the date of installation by Atlantis or an authorized dealer, or if that date cannot be verified, on the date of original sale.

This is a limited warranty. The exclusive remedy under this Limited Device Warranty is repair, replacement, or refund of the covered defective device or component, as determined by Atlantis in its reasonable discretion. Replacement parts or devices may be new, refurbished, or functionally equivalent. Warranty service does not extend, restart, or reset the original warranty period unless required by law.

This Limited Device Warranty covers eligible hardware defects only. It does not cover labor, service calls, diagnostics, travel, mileage, transportation, removal, reinstallation, recommissioning, access costs, emergency service, after-hours service, expedited service, downtime, loss of use, data loss, business interruption, vessel damage, dock damage, property damage, environmental damage, consumables, cosmetic wear, normal wear, misuse, abuse, neglect, improper installation, improper wiring, improper grounding, power quality problems, surges, lightning, storms, flooding, corrosion beyond rated specifications, unauthorized modifications, third-party accessories, software, firmware, network service, internet service, app-store service, cloud availability, or failures caused by external systems.

To the extent permitted by law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this Limited Device Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Nothing in this Limited Device Warranty limits rights that cannot be limited under applicable law.

Atlantis or authorized providers may offer optional extended coverage, service plans, maintenance plans, on-site support, or other paid support programs where available and permitted by law. Those programs are not included in the Limited Device Warranty unless expressly stated in a separate written agreement.

Paid extended coverage or service plans may be regulated differently by state law. In Florida, certain paid service warranty or extended warranty offerings may require a compliant structure, license, registration, or authorized provider. No extended coverage is effective unless Atlantis or an authorized provider confirms the coverage in writing and the coverage is offered in compliance with applicable law.

Warranty or service claims may require proof of purchase, installation date, device serial number, service history, photos, diagnostic logs, account verification, dealer or installer information, and reasonable access to inspect or test the equipment. Atlantis may deny claims that are incomplete, unsupported, outside the warranty period, outside the warranty scope, or caused by excluded conditions.

Except for the Limited Device Warranty expressly stated above or another written warranty signed by Atlantis, the Services, software, firmware, websites, applications, remote features, diagnostics, cloud services, marina platform, support content, and related services are provided "as is" and "as available" to the fullest extent permitted by law.

Atlantis disclaims warranties of uninterrupted operation, error-free operation, availability, latency, accuracy, compatibility, fitness for a particular use, non-infringement, and warranties arising from course of dealing or trade usage, except where such warranties cannot legally be disclaimed. No oral or informal written statement creates an additional warranty unless signed by an authorized Atlantis representative.

To the fullest extent permitted by law, Atlantis will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of use, business interruption, loss of data, or substitute services, arising out of or related to the Services, products, or these Terms.

To the fullest extent permitted by law, Atlantis's total liability for any claim will not exceed the amount paid to Atlantis for the specific product or Service giving rise to the claim. These limitations do not exclude or limit liability that cannot legally be excluded or limited, including liability for gross negligence, willful misconduct, or other unwaivable rights under applicable law.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Atlantis Control Systems, LLC and its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from claims, losses, damages, liabilities, costs, and expenses arising from your installation, configuration, operation, misuse, unauthorized modification, unsafe use, violation of law, violation of these Terms, infringement of rights, or disputes between marinas, boaters, dealers, installers, customers, or third parties.

Atlantis may modify, suspend, or discontinue features, plans, subscriptions, software, firmware, websites, applications, support content, or Services from time to time. Atlantis may update these Terms by posting an updated version with a new "Last updated" date. Continued use of the Services after updated Terms become effective means the updated Terms apply to your continued use.

Atlantis will not be responsible for delay, failure, outage, interruption, data loss, or nonperformance caused by events beyond its reasonable control, including storms, hurricanes, flooding, lightning, fire, power failures, network failures, carrier failures, app-store failures, cloud-provider failures, labor disruptions, supply shortages, government action, war, terrorism, civil unrest, epidemics, disasters, or other events outside Atlantis control.

Before filing a legal claim, you agree to contact Atlantis at help@atlantiscontrolsystems.com and give Atlantis a reasonable opportunity to resolve the issue informally, unless doing so is prohibited by law or urgent injunctive relief is needed.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Except where prohibited by law, any legal action arising out of or relating to these Terms, the Services, or Atlantis products must be brought in the state or federal courts located in Florida, and you consent to personal jurisdiction and venue in those courts.

If any part of these Terms is found unenforceable, the remaining parts will remain in effect to the fullest extent permitted by law. Atlantis's failure to enforce a provision is not a waiver of its right to enforce that provision later.

You may not assign or transfer these Terms or your account rights without Atlantis's written consent. Atlantis may assign or transfer these Terms in connection with an affiliate relationship, merger, acquisition, financing, reorganization, asset sale, or similar business transaction.

These Terms, together with the Privacy Policy and any applicable written order, invoice, subscription terms, product documentation, marina agreement, dealer agreement, installer agreement, app-store terms, payment-provider terms, or signed agreement, form the applicable agreement for the Services. More specific written terms control over these Terms for the subject matter they cover.

Questions about these Terms may be sent to Atlantis Control Systems, LLC at help@atlantiscontrolsystems.com or through the Atlantis Support site.