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Clear information about the two-year limited warranty for eligible physical Atlantis devices.
Covered physical Atlantis devices are warranted against defects in materials and workmanship under normal use for two years when installed, configured, maintained, and used according to published instructions and applicable codes. The period begins on the date of installation by Atlantis or an authorized dealer, or, if that date cannot be verified, on the original sale date.
See the full Limited Device Warranty for all terms and exclusions.
If your system is outside the standard warranty period, your authorized Atlantis dealer can help with inspection, troubleshooting, and service recommendations.
Contact the authorized Atlantis dealer who installed your system or Atlantis Support. They will explain the review process and next steps.
A claim may require proof of purchase, installation date, device serial number, service history, photos, diagnostic logs, account verification, dealer or installer information, and reasonable access to inspect or test the equipment.
If Atlantis approves an eligible claim, Atlantis will determine whether the covered defective device or component is repaired, replaced, or refunded. A replacement may be new, refurbished, or functionally equivalent.
Enter the device serial number to view the warranty dates and status on file. This lookup does not determine coverage for a specific issue or claim.
