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Movement is blocked until your dealer or marina releases the lock. Contact them to find out what needs to be resolved.
Your dealer or marina has placed a hold on this lift. The hold blocks movement from the panel, remote, and app. They can explain the reason and arrange its release.
A Dealer Lock (also called a Payment Lock or Marina Lock) is a feature built into the Atlantis Control System that allows authorized dealers and marinas to temporarily suspend lift operation — without any physical changes to your hardware.
Applied Remotely or In Person
No hardware is damaged or disconnected — applied remotely or in person
Fully Reversible
Released after the controller receives the update
Lift Based
Applies to this lift only — not all lifts on your account
Contact your Atlantis dealer for a newly installed lift, or your marina office for a marina-managed lift. They can confirm why the hold was applied. Common reasons are listed below.
Locked by Your Dealer
Your Atlantis dealer — the company that installed your lift control system — may apply a lock for one of two reasons:
Your dealer may need to supervise the first lift before handing it over to you. This visit, sometimes called a christening, checks that the boat sits properly and the lift is ready to use.
During this visit, your dealer checks:
If this visit is required, arrange it with your dealer. After the checks and any remaining handover steps are complete, ask them to confirm the lift is ready and the hold has been released.
A newly installed system may be held while purchase or installation payment is completed. Ask your dealer to confirm the balance and the steps needed to release the lift for your use.
Locked by Atlantis Marina
If your lift is located at an Atlantis Marina property, the lift is owned by the facility and rented to you as part of your slip or dock agreement. Atlantis Marina applies a payment lock when a rented lift account becomes past due and has exceeded its grace period.
Your lift rental fee — typically billed as part of your slip or dock agreement — has gone unpaid and has passed the grace period allowed by Atlantis Marina. When this occurs, the marina locks the lift until the account is brought current.
For a Marina Payment Lock, check your Atlantis Marina account or contact the marina office. After resolving the balance, ask them to confirm that the hold has been released and the controller has received the update. You can also visit atlantis-marina.com/support for account help.
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How to Recognize the Lock at the Lift
The lock prevents lift movement from every control. Turning the power off and on does not release it. After it is released, the lift still needs normal power, the key ON if fitted, and any other warnings resolved before use.
Alternating purple and white is a different message: a saved preset is unavailable. Match the app message with the lights and sounds page.
Open the Atlantis Boater app and look for a lock notification or banner on your lift's dashboard. The app shows the lock status; contact the dealer or marina for the account details and reason.
The app may show the lock without explaining the account issue. Ask your dealer or marina for details.
Contact your dealer directly, or log in to Atlantis Marina to view any past-due balances on your account.
Contact your marina for a marina-managed lift or your Atlantis dealer for an installation hold. If you are unsure who manages the lock, Atlantis Support can help you find the right contact.
Marina Lock
Applied by the marina managing your slip. Contact your marina's office or use Atlantis Marina support.
Dealer Lock
Applied by the dealer who installed or services your system. Contact them directly to resolve.
Reach out to your marina or dealer and resolve any outstanding balance, expired lease, or account issue. Once the hold is cleared on their end, ask them to release the hold and confirm that the controller has received the change.
After the controller receives the authorized release, confirm the lock status is gone in Atlantis Boater. Movement still requires the key, healthy power, and the other normal safety conditions.
Keep the controller connected so it can receive the release. An offline controller may still show the lock until it reconnects. Restarting the controller or resetting ownership does not release the hold.
For Marina Boaters
If your boat lift is located at an Atlantis Marina property, your lock was applied by your marina's management team. Visit the Atlantis Marina support portal to manage your account, make payments, or request your lift be unlocked.
Go to Atlantis Marina SupportContact the dealer or marina that applied the hold first. Atlantis Support needs their approval before helping release it. If you are unsure who to contact, send Support your controller serial number and a screenshot of the lock message.
If you believe the lock was applied in error, or if you need help identifying who to contact, reach out to Atlantis Control Systems and we'll do our best to point you in the right direction.
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