Direction Mismatch
The lift moved in a different direction than expected, or the displayed position changed the wrong way. The controller stopped movement to help prevent damage or injury.
Safety first
Do not keep retrying movement
Release the control, turn the key OFF, and keep automatic operation disabled. Do not use the panel, remote, or app to try the movement again.
What you can safely check
- From a safe distance, note which direction you selected and which direction the lift actually moved.
- Take a photo or screenshot of the warning and the position shown in the app.
- Tell the installer whether the problem began after motor, wiring, controller, or position-sensor service.
- Do not stand on, under, or next to the lift while checking it.
- Do not swap wires or change controller settings to reverse the direction.
Qualified service is required
- 1
Confirm the controls
The UP and DOWN controls must match the lift’s actual direction of travel.
- 2
Inspect the installation
A qualified technician should inspect the motor controls, wiring, and position sensor with power safely isolated.
- 3
Restore lift settings
If the repair affects position sensing, the installer must restore the lift’s travel settings before normal use.
- 4
Test safe operation
The installer must confirm correct direction, position display, and safety stops before returning the lift to service.
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